Frequently Asked Questions:
1) What will the shipping cost of my order be?
- All orders are shipped from our Lakewood, NJ warehouse.
- Freight charges are based on actual weight and box dimensions. Shipping charges will be billed once the order has been processed. Next Day, Second Day and 3-Day ground service are available upon request.
- Larger orders may ship via trucking company. Bonita Marie will provide the best freight rate available.
2) What is the minimum order?
- The minimum order is $100.00 If your order does not meet this amount, you may still process the order for a $20.00 handling fee.
3) When will my order ship?
- Your order will ship within 48 business hours. If there are any delays, your sales account executive will contact you for instructions.
4) What if I need an order for overnight delivery?
- Please call and speak to your sales account executive. We will do all we can to accomodate your request.
5) How can I track my order?
- Within 24 - 48 business hours of placing an order with Bonita Marie, you will receive an email confirming your order and a tracking number, along with an expected delivery date. You are able to track your order directly with DHL or FEDEX. We will also be happy to track your order for you at any time.
6) Am I able to add new items to an existing order?
- No. We are sorry, but you will have to place a new order. We will be happy to ship both orders on the same shipment; however you will receive two invoices.
7) What if I need more item information?
- Please call your sales account executive and he/she will be happy to answer any questions you may have about any products.
8) Can I ship to a PO Box?
- No. We cannot ship to a PO Box. The shipping companies we use do not allow us to process any orders with a PO Box address.
9) How do I place my first order?
- It's easy! You can either order online or call us and we will assign you a Sales Account Executive to get you started.
- To order online, please make sure your item selections are from the online catalog and then you will be asked to set up an account upon checkout. It's quick and easy. You may always call us toll free directly at 1-800-272-6375 if you have any trouble navigating our site.
10) What are the payment methods you accept?
- We accept Visa, MasterCard, American Express, Money Orders and Wire Transfers. Please note when using a credit card, we will only ship to the address listed on the credit card billing statement.
11) Do you have discounts that you offer?
- Yes. Please contact your sales account executive to discuss your needs. We are happy to work with you in all areas.
12) What is your return policy?
- You are able to return any merchandise that has not been previously opened or used. Please contact your sales account executive before returning any merchandise.
- Damaged merchandise: Please call within 5 days for replacement merchandise.
13) Can I save my shopping cart?
- Your shopping cart can be saved indefinitely, as long as you are logged into the website.
14) Do you share email addresses with third parties?
- No. All email addresses are for our internal use only.
15) How can I pay for my order?
- We accept Visa, MasterCard, American Express, Money Orders and Wire Transfers. Your order will be processed once the charges have been approved or the monies are transferred to our accounting department.